I recently blogged about the fact that whenever I make any changes to my account or upgrade my phone it tends to go very pear-shaped indeed. The latest change being a case in point ... hence the post. I did say though that by way of apology I had been told my tariff would be lowered to make up for the errors and the time it had taken to sort it out.
Just had my bill though and the promised reduction has not happened AND the person who dealt with my complaint did not actually record the reduction on the system ... no record exists it seems.
Really fed up of dealing with a company where mistakes have been so common place, where what I have been told will happen, hasn't, and a system where a sales person can tell you something and then have no accountability as all they need to do is not actually record it on the system.